After your stock messaging app, WhatsApp has become the major and most used messaging and communicating app. Unlike texting through only cellphones, WhatsApp lets you send messages through smartphones, laptops, computers, and tablets. All you need to have is a WhatsApp business account to send messages, and place calls, which ultimately cuts the cost of your business and improves communication between you and the buyer. Through WhatsApp, you can even communicate for free internationally.
We describe how you can use WhatsApp messaging and calls for your business and make things easier, more convenient, and time and energy saving. Read along and learn how you can also adopt these tips for your business.
Send Customer Surveys
When you have your customers on WhatsApp, you can send them surveys, and get their valuable feedback. Getting feedback from your customers enhances your customer service and product development efforts. You can learn the customer’s experiences about your product, and their honest feedback helps you change and enhance your products or services.
Streamline Customer Service
When you have a business that runs well, bringing your customer support on WhatsApp can help run things smoothly. Your customer support agents can communicate with customers, listen to their queries and resolve their problems in a more effective way. Also, communicating in real-time through WhatsApp especially, sends an impression that your team is efficient and cares about their service.
Make Appointments Easy
With WhatsApp Business, you can help your customers remember their appointments and avoid frustration over rescheduling. You can also create your own chatbot that lets customers easily book appointments with your business. So, if you have a business where people have to get frequent appointments, we suggest making it easy by WhatsApp business.
Create a Catalog
WhatsApp Business can also help you promote up to 500 products or services with a catalog displayed on your business profile. You can also share your catalog links on other social media platforms to help customers discover your business and contact you directly for sales and support questions.
To be available for your customers without interruption, all you need is WhatsApp Business account and a good and effective internet service. For a good internet service suitable for business settings, we suggest TDS internet deals. TDS internet is affordable and has deals that are suitable for all kinds of users.
Organize Your Chats
Often times, your messages get piled up and the data of important customers is lost somewhere in old messages. Avoid the clutter and ensure that your customer’s messages don’t get lost in the crowd by labeling your conversations. Add colors or labels to designate departments, sort by conversation types, and quickly retrieve messages. It is important to know your customers and when needed you should be able to know where each one’s conversation is.
Create a Branded Business Profile
When you make a profile of WhatsApp Business account, provide information such as your business address, contact information, and website URL. This informs customers about your work and helps them find you online and in person. They can also visit your website and other platforms thoroughly before reaching out to you.
Automated Messages
By automating your WhatsApp Business messages, you will never miss a message again. Automated messages enable you to respond to customers 24/7, so customers never feel neglected or overlooked.
Quick responses not only help you communicate quickly and efficiently, they also send a very good impression to the customers. For example, when there is a customer messaging you, creating a welcome greeting to new customers’ messages helps your brand promote goodwill while providing introductory information about your company. This saves you time, energy, and sends a good impression of you.
Use Message Templates For Quick Responses
WhatsApp business’s message templates allow you to send pre-written messages like appointment reminders, delivery updates, and confirmations to your customers. Also, similar to automated messages, when you create templates for quick replies, you allow responses that customers can use to chat you back without writing out a complete answer. This makes it way easier for the customer and they can just click on the most relevant answer to reply to you, saving time and energy for the both of you.
We never knew how well we could use WhatsApp business account for our online business until recently. As technology has evolved for businesses and social media platforms have become the greatest business hubs, WhatsApp business is here to make your business’s customer support and marketing easier than ever.
The tips mentioned above help you understand WhatsApp business account and how it works. So, if you want your customers to have a great experience with your business, follow these tips as they make your experience more convenient, easier, and time-saving.
